CHC52021 Diploma of Community Services

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.

At this level, workers usually work autonomously under broad directions from senior management, provide direct support to individuals or groups and may be responsible: for the supervision of other workers and volunteers; case management; program coordination or the development of new business opportunities.

Employment Opportunities

  • Assistant Community Services Worker
  • Assistant Community Worker
  • Care Team Leader
  • Case Coordinator
  • Community Access Coordinator
  • Community Care Manager
  • Community Program Coordinator
  • Community Recreation Coordinator
  • Community Services Coordinator
  • Community Work Coordinator
  • Community Worker
  • Coordinator of Volunteer Work
  • Disability Team Leader
  • Support Facilitator
  • Team Leader

Qualification information

To successfully complete this qualification students must complete the 20 units of competency:

Core units
  • CHCCCS004 Assess co-existing needs.
  • CHCCCS007 Develop and implement service programs
  • CHCCCS019 Recognise and respond to crisis situations.
  • CHCCSM013 Facilitate and review case management.
  • CHCDEV005 Analyse impacts of sociological factors on clients in community work and services.
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence.
  • CHCDIV001 Work with diverse people.
  • CHCDIV002 Promote Aboriginal and/or Torres strait Islander cultural safety. 
  • CHCLEG003 Manage legal and ethical compliance.
  • CHCMGT005 Facilitate workplace debriefing and support processes.
  • CHCPRP003 Reflect on and improve own professional practice.
  • HLTWHS003 Maintain work health and safety.
Elective Units
  • CHCCCS009 Facilitate responsible behaviour.
  • CHCCOM003 Develop workplace communication strategies.
  • CHCCSM015 Undertake case management in a child protection framework.
  • CHCDIS015 Develop and provide person-centred service responses.
  • CHCDIS017 Facilitate community participation and social inclusion.
  • CHCGRP002 Plan and conduct group activities.
  • CHCMGT006 Coordinate client directed services.
  • CHCPRP001 Develop and maintain networks and collaborative partnerships.

Work placement

Student must complete a mandatory 100 hours of work placement.

Course requirements and recommendations


  • National police check (must cover working with vulnerable people)
  • Comprehend, communicate and complete assessment tasks in English
  • Have the ability to complete manual tasks including tasks that involve bending, pushing, pulling, lifting.

Highly recommended

  • Current influenza vaccination
  • COVID-19 vaccination

Study options

Course duration

12 months.

Start date

Online and external options having a rolling start and can be enrolled into throughout the year.


Full fee – $4784

Higher Level Skills co-contribution fee – $560 non concessional / $480 concessional

National police check (if completed by HANMAC) $47.15

Student polo shirt – $38 per shirt

Funding option

The Higher Level Skills program, funded by the Queensland Government, may be available for Queensland based students enrolling into this qualification. Eligibility criteria applies. For further information on the Higher Level Skills program including the eligibility criteria and the Queensland Governments Higher Level Skills fact sheet click here

Enrolling students must be existing workers in the Community Services and Health industry, which includes parents and unpaid carers of NDIS participants, to access funding.

Register your interest in this course

To register your interest in this course complete the Expression of Interest form and return it to HANMAC in person or via [email protected]