CHC42021 Certificate IV in Community Services

This qualification reflects the role of workers who design and deliver person-centered services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. Workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams

Employment opportunities

  • Case Worker (Community Services)
  • Community Education Worker
  • Community support worker
  • Court Support Worker
  • Domestic Violence Worker
  • Early Intervention Homelessness Worker
  • Family Support Worker
  • Health Education Officer
  • Information and Referral Worker
  • Outreach Officer
  • Personal Adviser
  • Phone Advice Worker
  • Support Worker (Community Services)
  • Welfare Rights Worker
  • Welfare Support Worker
  • Women’s Health Educator

Qualification information

To successfully complete this qualification students must complete 15 units of competency:

Core units

  • CHCADV001 Facilitate the interests and rights of clients
  • CHCCOM002 Use communication to build relationships
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCDIV001 Work with diverse people
  • CHCLEG001 Work legally and ethically
  • CHCPRP001 Develop and maintain networks and collaborative partnerships
  • HLTWHS002 Follow safe work practices for direct client care.

Elective units

  • CHCCCS004 Assess co-existing needs.
  • CHCCCS009 Facilitate responsible behaviour.
  • CHCCCS020 Respond effectively to behaviours of concern.
  • CHCCSM013 Facilitate and review case management
  • CHCDIS011 Contribute to ongoing skills development using a strengths-based approach.
  • CHCDIS014 Develop and use strategies  for communicate with augmentative and alternative communication systems.
  • CHCDIS017 Facilitate community participation and social inclusion
  • CHCGRP002 Plan and conduct group activities.

Course requirements and recommendations


Students must hold or be able to apply and hold the following:

  • National police check (must cover working with vulnerable people).

Students must be able to:

  • meet the minimum level of English comprehension and communication required to complete assessments in English and work effectively in industry.
  • Employment in the community services industry or significant work experience in an associated industry.

Highly recommended:

It is highly recommended that student have or get the following:

  • Current influenza vaccination
  • COVID-19 vaccination

Study options

Course duration

6 months.

Start date

Rolling start – enrolments accepted throughout the year.


Full fee – $3135

Higher level skills co-contribution fee – $375 non concessional / $300 concessional

National police check (if completed by HANMAC) $47.15

Funding options

The Higher Level Skills program, funded by the Queensland Government, may be available for Queensland based students enrolling into this qualification. Eligibility criteria applies. For further information on the Higher Level Skills program and its eligibility criteria and the Queensland Governments Higher Level Skills fact sheet click here

Enrolling students must be existing workers in the Community Services and Health industry, which includes parents and unpaid carers of NDIS participants, to access funding for this qualification.

Register your interest in this course

To register your interest in this course complete the Expression of Interest form and return it to HANMAC in person or via [email protected]